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Frequently Asked Questions

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General

What is a Community?

A Community is a group for people to interact. It provides an interest-based wall of posts, it has a map-based discovery of people and it offers features to buy & sell, host events, post jobs, news, and recommendations. The default community that people join when they register on the app is their Neighbourhood. Users can (create and) join other communities such as Association, Club, College, Workplace, Business Park or Residential Society, based on their need and interest. Communities can be public or private based on content visibility permission for the rest of IamHere users.

What is a Circle?

Circle is an interest-based sub-group within communities. Neighbourhood communities have circles like Arts & Culture, Food & Drinks, Sports, etc. while for other communities, this can be customized by the community admin. While communities can be public or private, circles within communities can also be made public or private depending on visibility permission of the community members.

What is an Avatar?

An Avatar is your identity for your hobby, interest, profession or business that people can use to discover and connect with you. You could be a footballer, accountant and a cafe owner all at the same time through a single Avatar or through different Avatars, as you choose. All interactions on IamHere are through Avatars, so you have complete control over the information you want to share. For example, your personal Avatar can mask the address or phone number, while your business Avatar can have them enabled.

What details of mine are visible to others?

Your user profile is not visible to others, only your Avatars are. Your Avatar displays the information you have entered at the time of Avatar creation (e.g. name, location, phone). You can choose to hide/show your phone number, full address and a bunch of other information based on your community and based on your Avatar within that community.

How do I post a story?

You can create a post by using the “Create” button on the bottom bar of the Community wall. A story can be either an image, text or video. Text stories are used to start a discussion or ask a question while image and video stories share content. We recommend you to create an Avatar before creating a story, so people can discover and connect with you easily.

Can I post a story without joining a circle in a community?

Yes, neighbourhood circles are open circles. You can post a story in any open circle without joining it as long as you stick to the interest of the circle. You may not be able to create a story within a closed circle of a community if the circle permissions do not allow you to post unless you join the circle.

What can I search?

You can search for people, businesses or NGOs on the map. You can also search for posts, marketplace, events, jobs, news and recommendations based on their content or the creator.

Can I chat with or call people?

Yes, you can chat with Avatars by sending them a chat request. The other side can block you if they find something inappropriate. When many users start blocking, you may be blacklisted on the app. You can call if the Avatar has phone number visibility enabled. 

Are posts moderated?

Neighbourhood communities are moderated through an artificial intelligence engine that flags inappropriate content. Public or Private communities created by users are moderated by the admin. In addition to this, users can also make use of the Report feature in Posts, Avatars and Communities.

Is IamHere available on Android and iOS?

Yes, the app is available on Android, iOS and Web.

Are the listings free?

The basic profile creation, listing and posting are free. You can use the paid promotions option to reach more users, both within the IamHere network and on other digital channels including Google, Facebook and Instagram..

When will I appear on the map?

You will appear on the map when you have “Show on map” selected in your Avatar settings. You can edit this from the profile page.

What does claim Avatar mean?

If you see your Avatar on the map and want to claim it, or if you have changed your login credentials and want to associate your Avatar with your new credentials, you can use the “Claim Avatar” option.

What do IamHere rewards provide?

Every activity you do on the app to help your neighbourhood or community will fetch you Karma points. Once you reach a threshold, you can redeem the points against attractive coupons or use your points to donate to NGOs of your choice.

How do I delete my profile?

You can delete your profile from the menu option on Profile page. This will delete all your data and cannot be reversed.

Communities

What are IamHere communities?

Communities are groups of people who share common interests, goals, or characteristics and interact with each other to achieve shared objectives, support each other, and build relationships. You can create a community for your own Association, Club, Residential Society, College, Workplace or “Business Park”. Every community has map-based discovery of members and wall-based interactions along with other features such as chats, buy & sell, events, jobs, news, recommendations, etc.

How can I join a community?

You can search and join the community by tapping the Community drop down on the top of the home page. Each community has a community moderator who can allow join requests or invite you to the community by sharing the community link.

Can I create my own community?

There are pre-existing communities but if the community you are looking for is not on the list then you can send a request to IamHere admin, and we will create a community for you. We are also working to let you create communities on your own.

What admin permissions will the moderator have?

Community admins will have member moderation, content moderation and soon, ability to customize communities for Circles, Avatar categories, Join Form and Privacy along with other details like name, profile picture, etc. Right now, the moderation is available to you on the app interface, while the customization is provided by our backend team.

Business

What does IamHere for Business mean?

You can list and sell your products or services on IamHere by creating a Business Avatar based on your category of your business. While any Avatar will allow you to interact on the platform through maps, posts and chats, a Business Avatar will give you additional ability to create your own store (coming soon), promote your business on IamHere and other channels including Google, Facebook and Instagram and get support for your website and social media.

How can I list/sell my products?

You can post in “Buy & sell” by using the “Create” or “+” button on the community wall . You can enter the product details, price and any external buy link. If you are a running business, we recommend you to create a Business Avatar so your personal profile and business profile can be different.

How can I promote my products or services to gain more customers?

You can use the promote option on your post to reach more users. You can also reach out to us through Support chat if you are looking for higher impressions, leads or walk-ins, and we can plan a tailored marketing model for you that will not only run campaigns for you within IamHere but also across other digital channels (Google, Facebook, Instagram, LinkedIn, Quora).

NGOs

How can I register my NGO on IamHere?

  1. Download the IamHere app from http://bit.ly/IamHereApp (for Android and iOS)
  2. Register using your phone number (There will be an OTP verification)
  3. If your NGO is already registered with Guidestar or any of our Certification Partners, the matching mobile number registration will automatically attach your NGO Avatar to your profile.
  4. If not, create a new NGO Avatar
  5. Fill out your NGO Avatar details

In case you are already registered with Guidestar or any of our Certification Partners, please make sure you register using the same organization name. All newly created NGO Avatars on the IamHere app will be verified by our Partners before taking them live on the app.

Note: While creating your NGO Avatar, if you want to use a number other than the registered number, you can do that after OTP verification on the new number (SMS – for mobile, Voice – for landline)

How can I tag my Collection Centre or any other Facility?

  1. Download the IamHere app from http://bit.ly/IamHereApp (for Android and iOS)
  2. Register using your phone number (There will be an OTP verification)
  3. If your Collection centre is already registered by any of our NGO partners, the matching mobile number registration will automatically attach your Collection centre Avatar to your profile.
  4. If not, create a new facility
  5. Fill out your Facility details.

Example for a Goonj Collection Centre (Cause – Emergency & Relief, Facility Type – Collection Centre, Facility Name – Daan Utsav Goonj Collection Centre, Organization Legal Name – Goonj, other fields can be filled as appropriate).

Note: While creating your Collection Centre Avatar, if you want to use a number other than the registered mobile number, you can do that after OTP verification on the new number (SMS – for mobile, Voice – for landline)

Can I tag a Live Truck that is out for collection?

  1. Download the IamHere app from httphttp://bit.ly/IamHereApp (for Android and iOS)
  2. Register using your mobile number (There will be an OTP verification)
  3. If your Live Truck is already registered by any of our NGO partners, the matching mobile number registration will automatically attach your Live Truck Avatar to your profile.
  4. If not, create a new live truck “facility”
  5. Fill out your Live Truck Avatar details

Example for a Goonj Live Truck (Cause – Emergency & Relief, Facility Type – Live Truck, Facility Name – Daan Utsav Goonj Live Truck, Organization Legal Name – Goonj, Location – Live Location).

Note: You can turn on / off your Live Truck Avatar from your Profile page. Keep it ON only when you are in the truck.

Can I organize a donation drive through IamHere?

Yes, we have hosted a lot of events and drives for NGOs, including one of the largest drives, the India Generosity Run. We can manage your registrations, payments, run logging, etc. along with providing you a through-the-year engagement model through our communities. You can create your own communities as well.